[Read download] Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)






 | #3486373 in Books |  Irwin Professional Publishing |  1996-01 | Original language:English | PDF # 1 |  1.21 x6.30 x9.32l, | File Name: 0786309806 | 348 pages

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||8 of 8 people found the following review helpful.| Good overview of TQM ; short on healthcare applications|By DGPowell@Prodigy.net|This book provides an excellent overview of TQM principles and processes, and practical examples of tools and how to use them. Except for a few references and one detailed case history of TQM applied to solve a problem in a psychiatric hospital, it's short on compelling examples of breakthrough or

This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.


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You easily download any file type for your device.Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)   |  D. H. Stamatis, Dean H. Stamatis. Which are the reasons I like to read books. Great story by a great author.

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