(Ebook pdf) Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program (HFMA Healthcare Financial Management)
▲ John F. O'Malley ▲
| #6438802 in Books | McGraw-Hill Professional Publishing | 1997-01 | Ingredients: Example Ingredients | Original language:English | PDF # 1 | 1.02 x6.46 x9.26l, | File Name: 078631219X | 347 pages |
||2 of 3 people found the following review helpful.| The ultimate guide for achieving TQM patient satisfaction.|By A Customer|Ultimate Patient Satisfaction propels one full steam into the real world of patient satisfaction and provides the mind set and tools for making a differentciating difference. No other book takes such a no holds barred approach to telling the truth about healthcare providers and their patient encounters. A
Patients are the basis of healthcare's survival. With managed care dominating more and more markets, patient satisfaction is destined to become the number one criteria used for selecting healthcare providers as quality and pricing become less of an issue. Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program is an in-depth, hands-on book which details the various approaches, steps and processes for creat...
[PDF.gk58] Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program (HFMA Healthcare Financial Management) Rating: 4.86 (429 Votes)
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