(Ebook free) Patients Come Second: Leading Change by Changing the Way You Lead
❀ Paul Spiegelman, Britt Berrett ❀
| #39246 in Books | Paul Spiegelman | 2013-03-19 | 2013-03-19 | Original language:English | PDF # 1 | 8.60 x.70 x5.70l,.75 | File Name: 0988842807 | 208 pages | Patients Come Second Leading Change by Changing the Way You Lead
Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.
Patients Come Second ...
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