(Read ebook) Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery






 | #3677496 in Books |  2003-06-30 | Original language:English | PDF # 1 |  11.04 x.69 x9.20l,1.35 | File Name: 0763726222 | 256 pages

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Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monitoring And Analyzing The Information Documented By Patient Claims. Other Tools Include A Mechanism For Changing Behaviors Of Health Care Providers And Improving Delivery Systems, ...


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