[DOWNLOAD] The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience
▲ Lyn Ketelsen, Karen Cook, Bekki Kennedy ▲
| #192469 in Books | 2014-10-17 | Original language:English | PDF # 1 | 8.75 x5.75 x1.00l,1.55 | File Name: 1622180097 | 432 pages
||0 of 0 people found the following review helpful.| Good primer but repetitious and a marketing 'sell'|By W. Murphy|This book basically covers five main techniqies for improving scores but packages them in a Studer proprietary concept. By the fourth chapter the tactics to employ are repititious and by the last chapter you start talking to yourself with 'yadayadayada'....
The book has some good reminders for anyone wh|About the Author|Lyn Ketelsen, RN, MBA has been a RN for 28 years and joined Studer Group 12 years ago. In conjunction with the Alliance for Healthcare Research, Lyn co-authored the largest study ever conducted on reducing call lights which was published in
Discover the newest proven tactics for consistently high HCAHPS results.
In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. What's more, they set themselves up for quick, sustainable improvements in outcome...
[PDF.mm10] The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience Rating: 4.88 (413 Votes)
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You can specify the type of files you want, for your gadget.The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience | Lyn Ketelsen, Karen Cook, Bekki Kennedy.Not only was the story interesting, engaging and relatable, it also teaches lessons.
