[Online library] Service Savvy Health Care: One Goal at a Time
♥ Wendy Leebov ♥
| #7653284 in Books | 2007-06-19 | Original language:English | PDF # 1 | 9.00 x.73 x6.00l,.95 | File Name: 0595456979 | 292 pages
|||"WAndy and her colleagues have designed an approach that really works!" (Winifred H. Schmeling, RN, PhD) |"Service Savvy Health Care addresses one of the most important issues in today's chaotic health care world: making sure the customer remains the focus o
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service challenges that cut across all work teams through a "one goal at a time" approach. Book includes do-it-yourself kits that offer detailed guidance and concrete resources needed to achieve three objectives:
Improving first impressions
Providing excellent explanations to customers
Improving service recovery (effective complaint handling)<... [PDF.vw84] Service Savvy Health Care: One Goal at a Time Rating: 4.66 (424 Votes)
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You can specify the type of files you want, for your device.Service Savvy Health Care: One Goal at a Time | Wendy Leebov.Not only was the story interesting, engaging and relatable, it also teaches lessons.
