(Free) Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)
❀ Wendy Leebov, Gail Scott ❀
| #5587991 in Books | 1993-12-29 | Original language:English | PDF # 1 | 11.02 x1.28 x5.12l,.0 | File Name: 1556481101 | 380 pages
|||"This book is for every manager—CEO to first line supervisor. The many 'how to' lists and graphic illustrations pertain as much to my own executive staff members as they do to the staff on the tray line and at the bedside. This book says it like it is,
A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build and maintain an organizational culture of service quality improvement. The authors of this practical manual present the next important step in helping health care institutions align programs, departments, and cultural practices with their service mission.
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You can specify the type of files you want, for your gadget.Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press) | Wendy Leebov, Gail Scott. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
