(Read and download) Conciliation and Mediation in the NHS: A Practical Guide






 | #7467574 in Books |  1997-05-21 | Original language:English | PDF # 1 |  .0 x.0 x.0l,.0 | File Name: 1857752317 | 104 pages

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Designed to help those in the NHS who become involved in resolving complaints. Conciliation is widely used in everday life, but it is a technique only recently used in the NHS. This text describes conciliation as a process, and provides a practical method to resolve disagreements between NHS providers and their patients. Mediation employs many of the same skills as conciliation, but requires a more directive, expert approach. Techniques, skills and knowledge requires to...


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