(Free pdf) Total Quality Management in Human Service Organizations (SAGE Human Services Guides)
• Lawrence L. Martin •
| #2241362 in Books | SAGE Publications, Inc | 1993-09-10 | Original language:English | PDF # 1 | 8.50 x.30 x5.50l,.41 | File Name: 0803949502 | 112 pages |
||About the Author|Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
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