[E-BOOK] Achieving Service Excellence: Strategies for Healthcare






 | #2752328 in Books |  Health Administration Pr |  2002-08-01 | Original language:English | PDF # 1 |  9.25 x5.75 x.75l,1.35 | File Name: 1567931901 | 422 pages

 | 

||About the Author|Myron D. Fottler, Ph.D., is director of Programs in Health Services Administration in the College of Health and Public Affairs at the University of Central Florida in Orlando where he teaches courses in healthcare human resources management, st

On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows.

Keep your customers from defecting to competing providers. Improve your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, th...


[PDF.ty75]  Achieving Service Excellence: Strategies for Healthcare
Rating: 3.61 (690 Votes)

Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton epub
Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton pdf
Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton review
Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton summary
Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton textbooks
Achieving Service Excellence: Strategies  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton Free

You can specify the type of files you want, for your device.Achieving Service Excellence: Strategies for Healthcare   |  Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. Which are the reasons I like to read books. Great story by a great author.

Exceptional Leadership: 16 Critical Competencies for Healthcare Executives
Health Care Regulation in America: Complexity, Confrontation, and Compromise
Healthcare Staff Scheduling: Emerging Fuzzy Optimization Approaches
Principles of Long-Term Health Care Administration
In the Nation's Compelling Interest: Ensuring Diversity in the Health-Care Workforce
Patient Flow: Reducing Delay in Healthcare Delivery (International Series in Operations Research & Management Science)
Healthcare Performance and Organisational Culture
Evidence-Based to Value-Based Medicine:
The Computer-Based Patient Record: An Essential Technology for Health Care
Handbook of Health Social Work
Planning, Program Development And Evaluation
Leading Healthcare IT: Managing to Succeed (HIMSS Book Series)
Improving Hospital Care for Persons with Dementia
Changing Patient Behavior: Improving Outcomes in Health and Disease Management
Emerging Perspectives in Health Communication: Meaning, Culture, and Power (Lea's Communication (Paperback))
Medical Practice Management Handbook
Kaizen Workshops for Lean Healthcare (Lean Tools for Healthcare Series)
Research Administration And Management
The Body Soviet: Propaganda, Hygiene, and the Revolutionary State
Grading Health Care: The Science and Art of Developing Consumer Scorecards (Jossey Bass/Aha Press Series)
Purchasing and Materials Management for Health-Care Institutions
The Health Professions: Trends and Opportunities in U.S. Health Care
Evaluating Health Care Information Systems: Methods and Applications
Discharge Planning Handbook for Healthcare: Top 10 Secrets to Unlocking a New Revenue Pipeline
The Human Resources Program-Evaluation Handbook
Understanding Patient Financial Services
The Screening Handbook: A Practitioner’s Guide
The Checklist Manifesto: How to Get Things Right   [CHECKLIST MANIFESTO 5D] [Compact Disc]
Risk Management Handbook for Health Care Organizations, Business Risk: Legal, Regulatory, and Technology Issues (Volume 3)
The Well-Managed Healthcare Organization
Managed Care Contracting: Concepts and Applications for the Health Care Executive (Management Series)
The 7th Aim: Revolutionizing Healthcare by Developing an Army of Experts
The Top 40 Medical Staff Policies and Procedures, Fourth Edition: Solutions from The Greeley Medical Staff Institute
J. C. Blair Memorial Hospital (Images of America)
Rethinking Risk Assessment: The MacArthur Study of Mental Disorder and Violence
Error Reduction in Health Care: A Systems Approach to Improving Patient Safety
Quality and Performance Improvement in Healthcare, 5th ed.
Cancer, Culture and Communication
Abandoned Asylums of Connecticut (Images of Modern America)
Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
The U.S. Health Care Delivery System: Fundamental Facts, Definitions and Statistics
Living, Dying, Grieving
Derryberry's Educating for Health: A Foundation for Contemporary Health Education Practice
Cost Accounting for Healthcare Organizations: Utilizing Information and Technology for Effective Decision Making
Handbook for the New Health Care Manager
The US Health System: Origins and Functions 5th Edition
Handbook of Home Health Care Administration
Strength-Based Clinical Supervision: A Positive Psychology Approach to Clinical Training
Replacement Parts: The Ethics of Procuring and Replacing Organs in Humans
Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook
Austin and Boxerman's Information Systems For Healthcare Management, Seventh Edition
Analysis of Waiting-Time Data in Health Services Research
Bleeding Edge: The Business of Health Care in the New Century
Foodservice Manual for Health Care Institutions (J-B AHA Press)
Strategic Management In Nonprofit Organizations
Paging God: Religion in the Halls of Medicine
Ethical Considerations for Research Involving Prisoners
Hospital-Based Integrative Medicine: A Case Study of the Barriers and Factors Facilitating the Creation of a Center (Rand Corporation Monograph)
Leman Guide to Emergency Management Planning in Health Care
A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Physician Credentialing and Peer Review Answer Book
Strategic Management of Health Care Organizations
A Practical Guide to Pharmaceutical Care
Practical Intro Health Info Management
Making Managed Care Work: Strategies for Local Market Dominance (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
Hospital Administration Handbook
Behavioral Healthcare Informatics (Health Informatics)
Infection Prevention and Control: Theory and Practice for Healthcare Professionals
The No-Hassle Guide to HIPAA Policies: A Privacy and Security Toolkit, Second Edition

Copyright Disclaimer:This site does not store any files on its server. We only index and link to content provided by other sites.

Home | DMCA | Contact Us | sitemap