[FREE] The Complete Guide to Transforming the Patient Experience






 | #1696569 in Books |  2009-10-23 | Original language:English | PDF # 1 |  8.75 x7.25 x.50l,.65 | File Name: 1601466099 | 162 pages

||About the Author||Sonia Rhodes is the Vice President of Customer Strategy, and The Sharp Experience at Sharp HealthCare in San Diego, a not-for-profit healthcare system and recent Malcolm Baldrige National Quality Award recipient. The Sharp Experience is

Create exceptional healthcare experiences that improve market share.

The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and succ...


[PDF.lm85]  The Complete Guide to Transforming the Patient Experience
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