[Library ebook] Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series)
♛ Irwin Press ♛
| #674993 in Books | Health Administration Press | 2005-12-05 | Original language:English | PDF # 1 | 9.00 x.50 x5.90l,.80 | File Name: 1567932509 | 262 pages |
||0 of 0 people found the following review helpful.| Insightful and thought-provoking|By newtonian|This is a very well-written book, which succeeds not only in presenting the author's ideas coherently and convincingly but in an engaging manner as well. Highly recommended.|0 of 0 people found the following review helpful.| Dated now|By Barbarama|Now that HCAHPS have taken center|About the Author|Irwin Press, Ph.D. is a cofounder of Press Ganey Associates. Since 1985, he has worked with hospitals across the country to implement satisfaction measures and improvement strategies. He has served on the Quality Improvement Taskforce of the Jo
This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, ...
[PDF.pr04] Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series) Rating: 4.63 (575 Votes)
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You easily download any file type for your gadget.Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series) | Irwin Press. A good, fresh read, highly recommended.
