[Download ebook] Leman Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (Management & Leadership)
• Leonard L. Berry Dr. Ph.D., Kent D. Seltman •
| #151015 in Books | Berry Leonard L | 2017-05-23 | Original language:English | 8.90 x.80 x6.00l, | File Name: 1260011836 | 304 pages | Management Lessons from Mayo Clinic Inside One of the World s Most Admired Service Organizations
||1 of 1 people found the following review helpful.| Required reading for managers and entrepreneurs|By Dr. Yuval Lirov|Many services, including practice management, share common dynamics with healthcare services in general: - Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing), - High risk service. Under-performance ca|From the Back Cover||“Quite possibly the most important management book to appear in more than a decade . . . essential reading for the leaders of any type of organization.”|―Gerald Zaltman, PhD, Joseph C. Wilson Professor of Busi
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining t...
[PDF.az00] Leman Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (Management & Leadership) Rating: 4.89 (624 Votes)
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